Frequently Asked Questions
Find quick answers about your Farm King account,
orders, payments, products, delivery, returns, and more.
How Can We Help?
Find answers to common questions about our products and services
Registration
Do I need to set up an account?
You do not need an account to shop at Farmking. However, you will be able to enjoy a host of additional benefits if you register with us, such as:
- Reviewing your past purchases.
- Adding products to your Wish List and emailing items to friends for their reference.
- Previewing new collections and receiving emails about our latest news.
- Saving your address and card details for a faster shopping experience when you visit us next time.
- Tracking your order status, including cancellation requests.
Will my personal data be confidential?
Yes, your personal information is securely stored and never shared with third parties without your consent.
Why am I unable to register?
This may be due to incorrect details, an already registered email, or a technical issue. Please try again or contact support.
What should I do if I am having trouble logging into my account?
Use the “Forgot Password” option or contact us for assistance.
How can I update my account?
Log into your account and update your profile details in the “My Account” section.
Order Details
How can I place an order?
Browse products, add items to your cart, and proceed to checkout to complete your purchase.
How do I search for a specific product?
Use the search bar or browse categories like dates, nuts, dry fruits, spices, and chocolates.
How will I know if an item is out of stock?
Out-of-stock items will be clearly marked on the product page.
How can I make changes to my order?
You can request changes shortly after placing your order by contacting us.
How can I modify the assortment of dates in my gift box?
If customization is available, you can select your preferred assortment on the product page or contact us for assistance.
How can I add additional items to my order?
Please contact us immediately after placing your order to request additions.
How will I know if Farmking has received my order?
You will receive an order confirmation email once your order is successfully placed.
How quickly does Farmking process an order?
Orders are typically processed within 24 hours.
Am I able to place an order via telephone?
Currently, orders are accepted through our website. For assistance, you can contact our support team.
How can I order chocolates, honey, or condiments?
These items can be ordered directly from their respective categories on our website.
What do I do if I have not received my order?
Please contact us at info@farmking.ae with your order details for immediate assistance.
Payment
Which payment methods does Farmking accept?
We accept payments through Mastercard, Visa, and Apple Pay
I am unable to complete my payment. What should I do?
Please try again using a different payment method or contact your bank. You can also contact us for support.
The payment was deducted, but I did not receive confirmation. What should I do?
Please contact us at info@farmking.ae with your transaction details. We will verify and assist you promptly.
Tax-inclusive or exclusive pricing?
-- All prices shown on the FARM KING website are exclusive of applicable taxes. VAT and any other required taxes will be added to your order during the checkout process, in line with current regulations.
The total amount payable, including taxes and shipping charges, will be clearly displayed before payment is completed, ensuring there are no hidden costs.
Products
What makes Farmking dates and products unique?
Farmking products are carefully sourced for premium quality, freshness, and authentic taste, ensuring a superior customer experience.
Shipping
How can I track my order?
You will receive a tracking link via email or SMS once your order is dispatched.
How long will it take to process my order?
Orders are processed within 24 hours.
How much does shipping cost?
Shipping charges depend on your location and order value.
Does Farmking ship to multiple addresses?
Currently, each order can be delivered to one address only.
How can I change the shipping address?
Please contact us immediately after placing your order to request changes.
How long will delivery take?
Delivery typically takes 1–3 business days.
I need my order urgently. Can Farmking help?
We may offer expedited delivery in selected areas. Please contact us to check availability.
The address is incorrect in tracking. How can I fix it?
Contact us immediately at info@farmking.ae so we can assist before delivery.
Do you deliver everywhere in the UAE?
We deliver to major and accessible areas only. Inner or remote areas are currently not serviceable.
Returns
How can I exchange or cancel my order?
You can request cancellation shortly after placing your order by contacting us.
How soon should I request a replacement?
All replacement requests must be made within 48 hours of order receipt. Once the request has been accepted by our team, the replacement order will be shipped to the same address. In case a replacement is not possible, a refund will be processed.
When will I receive my refund?
Our refund approval process takes 1-2 working days. Once approved, you will be sent a confirmation email with the details. Depending on your bank, you should receive the refund amount within 2 weeks.
Special Requests
Do you offer discounts?
Yes, we offer seasonal promotions and special discounts. Follow our website or social media for updates.
Complaints
What should I do if my item is damaged?
All of our products have been thoroughly tested for transit and carefully packaged to ensure that they arrive in perfect condition. In the event that your order arrives damaged, we will take care of replacing or refunding your order accordingly. Please share any photographs of the damage with our customer care team at info@farmking.ae for further assistance.
I received the wrong order. What should I do?
We apologise for the inconvenience and will rectify the matter. Please share photographs of the received order along with your order number to info@farmking.ae
Your order is guaranteed to arrive in perfect condition at the specified shipping address provided. In case of any other queries or requests not listed above, kindly contact our customer care team at info@farmking.ae. We would be happy to assist you.
